Frequently Asked Questions

 


 Membership FAQ

How do I join IABC?

IABC offers you several options when it comes to joining our organization…

  • Join/Renew ONLINE
    or
  • Call IABC headquarters at +1-415-544-4700 or (800) 776-4222
    (in most of the U.S. and Canada)
    or
  • Download the interactive IABC Membership Application, fill it out electronically and print it. Note: If you have problems using the interactive PDF, install the latest version of Adobe Reader and try again. If the problems persist, you can fill out the static membership application form by hand.Mail or fax your completed application form, with payment, to IABC Membership

Is a payment plan for dues available?

Yes, you can split your dues into four monthly payments.

How do I transfer a membership?

Membership can be transferred within a company to a new person who replaced the position of the original member. However, the following criteria must be met:

  • The original member must have at least three months left on the membership and the membership is a professional membership, not a 500 Club, student, retired, or other type of lifetime membership.
  • The original member is no longer with the company.
  • The employer sends a request to transfer the membership on company letterhead, which may be faxed or mailed to IABC headquarters. Please include current information of the new member: name, title, phone and fax number, e-mail, and mailing address and the name and member ID of the original member.

Why am I unable to enter the Member Centre?

Registering with the Member Centre on our web site can be a little tricky because it is case-sensitive. Be sure your use of upper and lowercase match your IABC record. If you see asterisks in the password field, retype your password. Sometimes a different password becomes the default and prevents entry. Another common error is to put a space at the beginning or end of the data entry field. If you do this, the web site will recognize it as a character and therefore will not recognize your information. If you still have problems please e-mail Member Relations at member_relations@iabc.com.

How much are IABC membership dues?

Dues vary based on your chapter and country. New and lapsed members owe US$40 in application fees in addition to these amounts.If you live in an area not represented on the dues chart, please email member relations (member_relations@iabc.com) with your location and request for a dues quote.

How long is a membership?

Professional, student, student transition, retiree, and most corporate package IABC memberships are 12 months, starting from the date the membership is processed. Multi-year corporate package memberships are available as well.

What other currencies does IABC accept? What are the exchange rates?

IABC accepts payment in Canadian dollars from members of Canada Eastern Region and Canada Western Region. Call Member Relations for current rates at 1-800-776-4222 or 1-415-544-4700. IABC also accepts checks in Euros, at an exchange rate of EUR1 = US$1. We do not have the capability to charge credit cards in Euros. They will be charged in US dollars (EUR1 = US$1) and then converted into Euros by your credit card company at its exchange rate.

I looked on MemberSearch and couldn’t find Steven Q. Member even though I know he’s a member.

Most likely, Mr. Member has requested to be excluded from our e-directory. If Mr. Member wants to be reinstated in the electronic directory, simply have him call us at 1-800-776-4222 (from the U.S. and Canada) or +1-415-544-4700 (from all other parts of the world). He can also email us with his request at member_relations@iabc.com.

My address/phone number/email address has changed. How can I update my record?

The easiest way is to visit the Member Dashboard.Fill in the appropriate fields with the new information, and be sure to click Submit Changes at the bottom of the second screen. You will see a screen with “Update Confirmation” at the top. You cannot change your name (e.g. if you get married) or chapter online. Please call or email us at member_relations@iabc.com to change your name or chapter. Alternatively, members can email their changes to member_relations@iabc.com.

How can I change my chapter?

When a member changes his/her mailing address with IABC, his/her chapter does not automatically change. To change a chapter, the member must specifically request it by one of the following methods:

  • Email your request to Member Relations at member_relations@iabc.com.
  • Call Member Relations at 800-776-4222 (US and Canada) or +1 415-544-4700 (all other countries)
  • Fax the request to +1 415-544-4747

I tried to join/renew online and couldn’t! What’s wrong?

If you received an error message, please forward it in its entirety by email to member relations at member_relations@iabc.com, explaining that you had problems enrolling or renewing online.Otherwise, call or e-mail our Member Relations (1-800-776-4222 or +1 415 544-4700, member_relations@iabc.com). This problem could be any number of issues. We have an error log, so we can try to sort out the problem. Worst case, our Member Relations can take the enrollment over the phone.

I have not gotten what I wanted from IABC. I’d like my dues refunded.

IABC bylaws prohibit refunding dues for any reason when a membership terminates.

Do I have to be part of a chapter?

IABC bylaws state that if a member lives within 50 miles or 80 kilometers of a chapter, he or she must join the chapter. If you live more than 50 miles or 80 kilometers from a chapter, you are welcome to join as a Member-at-Large.

I’d like to be a member of two chapters. Can I do this?

The membership tracking system at IABC headquarters can only assign a member to one chapter. If you are interested in joining a second chapter, contact the president or VP of Membership of the second chapter to find out whether they can accommodate your request.

What are corporate packages anyway?

Corporate packages allow groups from companies to either take advantage of group discounts or receive extra value at a premium price. IABC offers four types of corporate packages; three of these offer discounts, while the fourth offers premium value at a premium price.Members become corporate package members when a payment is received for the package. (Packages must be paid with a single check or one charge to a credit card.) In the first year, HQ personnel will generate a price quote that calculates annual dues for all members, and then subtracts any months remaining on the memberships of current members. This process gets all members in the group on the same renewal date.

Package Group Size Flat rate price per person
Bronze 5 to 15 members   US$300
Silver 16 to 30 members   US$290
Gold 31 to 74 members   US$275
Platinum 75+ members   US$260

 

Our company is interested in a package. What’s the next step?

Email Gary Hill at member_relations@iabc.com with:

  • The first and last names of all people who would be part of the package, as well as the city, state/province, and country in which they are located.
  • The member IDs of any current IABC members who are part of the group.

Headquarters personnel will develop a price quote for the group for the first year and deliver it back to you. Once full payment and enrollment forms are submitted, existing members will be converted to corporate package members, and new members will be processed as corporate package members.

After we become corporate members, how do we take advantage of our discounts?

If you are paying by check for knowledge products or the World Conference, deduct the appropriate amount and include a note identifying yourself as a corporate package member. If paying by credit card, conduct your purchase as usual, but be sure to mention that you are a corporate package member.

Is there anything else I should know about corporate packages?

Sure, here are a couple things:

  • Members of a package can be in different chapters across the world. There is no requirement that members of a corporate package have to be in the same chapter.
  • By committing to two or three years, corporate members can increase their discounts on dues and other products.

 


 Member Centre Access FAQs

Why can’t I get into the Member Centre?

Only IABC members can register for Member Centre access. If you are already an IABC member and have not yet done so, please register for your Member Centre password.

If you are a member and already have a password for the Member Centre, but you are still having problems signing in, try the following solutions to common problems:

  • Make sure your member ID# and password are entered correctly. Passwords are case-sensitive, so check that your caps-lock is off, and try again. If the password field was pre-filled, try erasing the contents of the field and typing in your password again.

  • If you’ve forgotten your member ID# or password, you can retrieve them using the IABC Login Finder.

  • Make sure your browser has JavaScript enabled and is set to accept cookies.

If you still can’t log in after trying these solutions, please email member relations at member_relations@iabc.com.

What is my password?

If you have never visited the IABC Member Centre, you must first register and choose a password. The password registration form is case-sensitive, and your information must appear exactly as it does on your member record.

If you already went through the password registration process and have forgotten your password, you can retrieve it using the IABC Login Finder.

Why do I keep getting the “Your registration failed” error?

If you enter the wrong information in the password registration form, or you are not an active member, you will see this message:

Your registration failed.
You must enter your information exactly as it appears on your IABC record.
The ID you entered is 888888.
Please go back and try again.
If you need assistance, please e-mail IABC’s member Relations or call 415-544-4700.

 

Common reasons for registrations to fail include:

  • You did not enter your information exactly as it appears in your IABC member record

  • You are not an active member

  • You did not capitalize your input properly

  • You are putting your middle initial in the First Name field

  • You reside in Canada and you formatted your postal code incorrectly be sure to capitalize letters and include a space after the first three characters

  • You entered extra spaces, typically at the ends of fields

If you have checked for all of the above common errors and your registration still fails, please contact member_relations@iabc.com or call +1 415.544.4700.

Will I be able to access the IABC Member Centre through my corporate firewall?

Yes. Previously this was not always the case, as the original IABC Member Centre was located on port 81, a nonstandard port. As of June 2002, the Member Centre no longer used port 81. All members-only areas have been moved to the default, worldwide-standard HTTP port 80. The only other port the IABC website uses is the industry standard HTTPS/SSL port 443–for secure e-commerce, logins, etc.–which the vast majority of the world’s firewalls leave open by default.

If you have any trouble at all accessing the Member Centre from behind a corporate firewall, please notify the IABC Webmaster with as much detail of your environment as possible.

I forgot my password. What do I do?

If you cannot remember your password, please visit the IABC Login Finder or e-mail a password request to member_relations@iabc.com. Please include your first and last name and your IABC member ID# (if known).

I registered and I can get into the Member Centre. Why can’t I access all of Communication World online?

You will be returned to the login screen if:

  • Your browser is not set to accept cookies

  • You tell your browser not to allow iabc.com to set cookies

  • Your corporate firewall prevents the setting of cookies

You will have to change your browser’s settings to allow it to accept cookies and to enable JavaScript. If JavaScript and cookies are already enabled, try closing your browser to clear any temporary cookies.

Additional information about cookies:

The IABC session cookie carries only your member number and an ecrypted password to the pages in the Member Centre. This allows you to enter the Member Centre and to access and update your member record. If you do not accept the IABC cookie, you will not be able to enter the Member Centre and view members-only content such as Communication World articles.

The IABC web site only uses session cookies, which do not collect information from your computer and are erased after you end your Internet session. This prevents other people who use your computer, or have access to it, from finding out your member number by looking at your cookie.txt file or cookie cache.

Cookies cannot contain viruses and are only visible to the site that created them. Most Internet sites use cookies as a mechanism to identify visitors.